What I thought was a great dealership and deal on a new 2017 Ram Laramie Eco Diesel was exactly the opposite. The sales rep assigned to us was decent but was not the shot caller and definitely had no concerns for our end of the deal. When we showed up we looked over the truck with a fine tooth comb and noticed a cut on the leather steering wheel, a broken tail light, and paint chips on the tailgate. The service manager said the paint chips were an issue with the manufacturer and there was nothing that could be done. Wrong when a vehicle is brought or delivered and is added to inventory it is looked over meticulously or else it is sent back. Needless to say they were crooked with this issue and called out and they would not fix the issue. The steering wheel issue was supposedly covered under warranty, which I get but they were reluctant to put anything in writing and didn’t want to take the blame for something they clearly were trying to say was my problem. With the sales rep and his two managers trying to play down the issue, I called them out and said if it were you buying this truck you wouldn’t put up with the issues that are on a supposedly brand new truck. Needless to say we waited two hours for the finance manager to take our check (not financing with the dealer) and there was an issue. My wife saw the finance guy fling his hands up in the air as he walked out of the room. If I had seen this we would have walked out immediately. The guy came back and stated that our check changes the whole deal and we would have to write them another check. Not gunna happen, when we made a deal to pay our own taxes on the vehicle prior to flying two hours and had already made a deal prior to coming to the dealership. We are so happy that we did not make a deal with this dealership and hope that other buyers take our experience into consideration before making a trip to Matt Bowers. 10/21/2017
The wife and I made the trip, test drove the vehicle with Ashton, and bought it for the internet advertised price. I will definitely recommend this dealership. It is worth the trip!!!
Assume company to do business with! Ashton is very knowledgeable about the units he has on his lot and he is always willing to go the extra mile to make sure his customers are happy!
I found the new 2018 Jeep Cherokee, with the extra equipment the wife really wanted, at an unbelievable price on the internet. I contacted the sales manager, Ryan, and requested what was going to be the REAL PRICE that he was going to sell that vehicle to me, since we had a two hour drive to the dealership. Ryan assured me that the price listed on the website was accurate.
Worst car buying experience I have ever had. Vehicle had food crumbs, spider webs, and soda spilled all over the backseat. We got stuck with a terrible salesman, who was not the one I spoke to on the phone and negotiated prices with. He brought us a price breakdown sheet that had the car price as $400 more than it was listed on the internet, and when I explained to him that I had discussed pricing with someone over the phone, he tried to lie and say I spoke to him. I told him no, I spoke to someone else, and he finally said let me go ask the guy you spoke with. He comes back, says he needs to check inventory and see what the vehicle is going for, which really made me mad after driving two hours. My husband had enough and told him to go look up whatever he needed to so we could talk numbers and that the inventory he was shown had cobwebs and spilled soda. The salesman got pretty irate and stated that if we were going to be like that we didn't need to discuss anything (as if we were wasting his time), and my husband told him he had lost a sale today as we were leaving. The salesman snapped back with no I didn't. I have never been treated so unprofessionally before. Took my money to New Orleans to a salesman at Ray Brandt who saved me $2,000 on a better version of the car I looked at here. So yes, Mr. Dirtbag Salesman, you did lose a sale.
Great people to work with! Very committed to customer service and will help you get a great deal. Highly recommend!!
Matt Bowers Chrysler Dodge Jeep Ram is a US Car Dealer based in Saint Francisville, Louisiana. Matt Bowers Chrysler Dodge Jeep Ram is located at 7245 US-61, St Francisville, LA 70775, USA.
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